- Orders for Service are also subject to the Product specific Service terms and the terms indicated on the quotation.
- To be eligible for a Service agreement, Product must be at current specified revision levels and may require Agilent’s certification, at Customer’s expense, that Product is in good operating condition.
- Product relocation may result in additional Service charges and modified service response times. Service of a Product moved to another location is subject to availability.
- Customer is responsible for removing any products not eligible for Service to enable Agilent to perform Services. Additional charges, computed at Agilent’s standard rates, may be incurred for any extra work caused by such products.
- Service Agreements do not cover any damage, defects or failures caused by: use of non-Agilent media, supplies and other products; site conditions that do not conform to Agilent's site specifications; or neglect, improper use, fire or water damage, electrical disturbances, transportation, work, or modification by non-Agilent employees or subcontractors, or other causes beyond Agilent's control.
- Customer is responsible for maintaining a procedure external to the Product to reconstruct lost or altered Customer files, data or programs. Customer will notify Agilent if a Product is being used in an environment which poses a potential health hazard to Agilent employees or subcontractors. Agilent may require Customer to maintain such Product under Agilent supervision.
- Service prices, except for prepaid and custom Service, may be changed by Agilent upon sixty (60) days written notice. Invoices for a Service agreement will be issued in advance of the Service period.
- Cancellation of a Service order will be subject to applicable charges. Information regarding applicable Service cancellation charges is available upon request. Subject to the provision above, Customer may delete Product under a Service agreement or may cancel a Service agreement upon sixty (60) days written notice. Upon sixty (60) days written notice, Agilent may delete Product no longer included in Agilent's Service offering or may cancel a Service agreement.
- Customer may not assign or transfer a Service agreement without Agilent’s prior written consent. Any attempted assignment or transfer without such consent will be void. As conditions to such consent; (i) the assignee or transferee must agree in writing to the applicable Agilent Service terms; (ii) Agilent may require that a Product included within a Service agreement is in good operating condition; and (iii) Agilent may impose applicable charges in connection with the assignment or transfer. Customer may not assume a Service agreement in connection with any bankruptcy proceedings without Agilent’s written consent.
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